Item: Paycom
Rating: 10
Author: Scott Polovitch-Davis

Use Cases and Deployment Scope

As a swim and recreation club, more than 2/3 of our staff are high school or college-age, 95% are hourly, and for many, this is their first job. We started using Paycom to get away from paper timesheets and all the issues that go with them. Implementing Paycom immediately tightened up and simplified our payroll and bookkeeping processes, and raised the organization to a new level of professionalism for the staff. The changes that Paycom has made over the years have continued to improve our efficiency in everything from onboarding to correctly distributing our payroll expenses.

Pros and Cons

Outstanding customer service.
Easy to navigate for managers.
Use of geofencing to enable staff to punch in on their phones.
Punch change requests submitted by staff are easy to accept and manage.

I'd like more ability to customize reports, in particular getting all pay rates for all jobs.
Managers need to be alerted when staff clock in for a job for which they don't have a pay rate.

Return on Investment

We save time by rarely having to make corrections after payday.
Our bookkeeping process is much easier and well documented.
Keeping track of leave balances and deductions is much easier.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Other Software Used

Daxko Spectrum, Microsoft 365 (formerly Office 365)

Likelihood to Recommend

Paycom seems particularly smooth for an organization where most staff are salaried or hourly staff have only one or two jobs to allocate pay between. As an employer with 100-200 employees per payroll depending on the season, and some staff having up to 10 jobs, our managers still spend a fair amount of time reviewing and correcting timecards or asking staff to submit change requests so everything is correct by the time we run payroll. I would love to have employees take more responsibility for timecard accuracy, but given our organization's complexity and the youthfulness of our staff a lot of the responsibility sits on the managers and on the payroll staff.

Paycom increases efficiency and accuracy

Overall Satisfaction with Paycom