Item: 8x8 Contact Center
Rating: 8
Author: Audrey Easterday

Use Cases and Deployment Scope

We are a call center for e-commerce companies. 8x8 Contact Center allows us to easily set up a new company on their system, create queues for that company, and assign specific reps for each company. We don't actually use the 8x8 Contact Center internally; only for our clients.

Pros and Cons

Ease of setting up queues and call flows
Ability to change what phones ring on the fly.

It would be nice if things could be adjusted through phone codes rather than through just an online interface. Having to be logged in to do things can be an inconvenience at times.
Possibility of hearing the channel through audio before answering the call

Return on Investment

8x8 Contact Center has allowed us to onboard clients quickly, which has added to our bottom line.
It has saved us the cost of maintaining an in-house PBX system and call-system infrastructure.

Support Rating

My experience with the 8x8 Contact Center support has always been good. Response time is reasonable, and they work quickly to resolve any issues.

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

Yes

Did implementation of 8x8 Contact Center go as expected?

Yes

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

Zendesk, Kount

Likelihood to Recommend

8x8 Contact Center is well suited for any business that doesn't want to worry about being shackled to an on-site PBX system that they need to manage. It's also well-suited for businesses that would like to have remote employees. It's probably not appropriate for a company that does many sales calls.

Great call center that can be used remotely and in-house

Overall Satisfaction with 8x8 Contact Center