Item: 8x8 Contact Center
Rating: 9
Author: gabriel delamora

Use Cases and Deployment Scope

I contact clients and claimants to provide information regarding the inspection of their property that needs to be evaluated. I contact other members of staff to get information regarding files that need to be sent through each department. I get contacted by members of staff to send files needed for workflow

Pros and Cons

text messages are sent with ease
messaging between departments is fast and through
call flow is reliable, call loss is minimal

set up and troubleshooting the program can be difficult
training on resolution of issues
tiles that are more clear

Most Important Features

sending messages
sending texts
calls out of office

Return on Investment

dependable communication
better csm
less call time

Key Insights

Do you think 8x8 Contact Center delivers good value for the price?

Yes

Are you happy with 8x8 Contact Center's feature set?

Yes

Did 8x8 Contact Center live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Contact Center go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Contact Center again?

Yes

Other Software Used

CCC ONE Total Repair, Guidewire ClaimCenter

Likelihood to Recommend

while messaging to and from clients and claimants that speed and dependability are magnificent. audio of calls is clear and can be a vital tool for communication. use of the network can cause issues with this communication, causing the robotic voices to sound during calls. however, another caller tends to compliment on clarity of voice

great and trust worthy

Overall Satisfaction with 8x8 Contact Center