Solid phone system
April 28, 2022
Solid phone system
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We are using 8x8 X Series as our digital phone for our customer success as well as sales staff for both inbound and outbound phone calls. Since we do not have nor need physical devices, it helps us to do our business related call via our laptops. We also like the round-robin functionality.
- Round-robin
- Selecting multiple phone numbers
- User management
- User interface & usability could be improved.
- Admin view is rather complex.
- Integration with HubSpot and other CRMs can be improved.
- VoIP Calls
- Round-robin functionality
- Improved client satisfaction by being better available via phone.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
No
Would you buy 8x8 Work again?
Yes