New user to 8x8 X Series in managing a call center
October 05, 2022
New user to 8x8 X Series in managing a call center
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use 8x8 X Series as our call center phone system, which allows us to route calls and set up call groups. It allows you to set up various groups to meet your business needs and to efficiently process incoming calls to the appropriate users without delays.
- route calls
- route messages
- allow for call queues
- Reporting functionality
- Dashboards that allow for "live" visibility
- Skill level call routing
- Reporting
- call routing
- Neutral
NICE CXone had much better reporting functionality out of the box. True call center features.
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
No
Did 8x8 Work live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of 8x8 Work go as expected?
I wasn't involved with the implementation phase
Would you buy 8x8 Work again?
No