Item: 8x8 Work
Rating: 4
Author: Verified User

Use Cases and Deployment Scope

We use the 8x8 X Series service to connect all our sites on a Unified platform. We selected 8x8 X Series because of the features: Supports mutiple sites over the US and International VoIP setup with no additional on-prem equipement other than phones Uses standard Polycom equipment Easy to use end user portal, desktop app, and mobile app. The service and management of the service is very easy and have no trouble with it. I would have a given the system a 10, but I could not because, in my experience, the implementation was nothing but problems and I have been trying to resolve billing issues for 6 months to a year. Managing the phone system is a breeze, but for us I feel managing the account and all the issues with the front office team is impossible.

Pros and Cons

Reliable service
Easy to use
End user management portals
Mobile and desktop applications

I believe, account management is poor
In my experience, migrations / Transfer of service is poor
In my opinion, communication with front office teams is poor

Return on Investment

It has been very easy to use for the end user to use
I feel it has been far too much trouble for our management team to deal with account issues and migration to the service

Alternatives Considered

Comcast Business VOIP (VoiceEdge) and Cisco Unified Communications Manager (Call Manager)

In my opinion, Cisco is just way to hard and over priced for the features we needed. I believe Comcast was a good system, but required additional onsite hardware and their mobile and desktop app needed some improvement.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Other Software Used

Microsoft 365, Cisco Meraki SD-WAN, Cisco Enterprise Network Security

Likelihood to Recommend

When the system is setup it is fabulous for a multisite or global company with offices that need to communicate as one. In my experience, the major issues are getting onto the system, especially if you are migrating numbers, and dealing with the front office when there are account issues.

8x8 X Series is a great system, but, in my opinion, implementation and account management makes it not worth it.

Overall Satisfaction with 8x8 X Series