8x8 X Series is the best business communication platform!
July 20, 2023

8x8 X Series is the best business communication platform!

Faraz Kamal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

Our company uses 8x8 X Series extensively as we constantly communicate with our clients over the phone. Compared to communicating via email, 8x8 X Series allows us to speed up the communication process. Not only is it helpful to communicate with our clients but we also use 8x8 X Series internally as well. Moreover, it gives us unlimited calls and texts so we never have to care before dialing up or texting someone.

Pros

  • Great audio quality
  • Great response time by the 8x8 X Series team in case of any errors
  • User friendly

Cons

  • Even though the audio quality is great, it could be a little better
  • Recorded calls should be easier to access
  • There used to be a function where you could test your internet connection, would love to get that back
  • Increase in revenue
  • Increase in client satisfaction
  • Increase in productivity
As an employee, we have used many communication systems in the pst such as Skype, Zoom, Microsoft Teams, Slack, etc. I believe the reason why 8x8 X Series is better than all its counterparts is due to the one-stop solution it offers along with better quality. In my opinion, the other products that I mentioned were never as smooth to sail as 8x8 X Series.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

Yes

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

Being in the transportation industry requires constant communication. For example, there could be flat tires, accidents, lost items, etc. Therefore urgent and constant communication becomes a necessity. This is where 8x8 X Series shines and out delivers for us. Obviously written communication is also essential when you need to document the conversation but mostly 8x8 X Series is able to help us solve most of our business needs.

8x8 Work Feature Ratings

10.0
Call reports
10
Directory of employee names
10
10.0
Call recording
10
Call screening
10
Message alerts
10
10.0
Audio conferencing
10
Instant messaging
10
Mobile apps ()
Not Rated

Comments

  • Alison Stewart | TrustRadius Reviewer
    Alison Stewart
    (Vendor Representative) commented a year ago
    Hi Faraz, thankyou so much for your fantastic 5 star review! We are absolutely delighted to hear that you are loving 8x8. Your positive feedback encourages us to keep delivering the best experience possible.

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