New 8x8 user (late 2022)
September 27, 2023
New 8x8 user (late 2022)
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series
We use as a full CCAS solution. We implemented in 2022, still rolling out some features to the operation.
Connectivity and support with our previous platform was a real logistical issue and impacted our service to customers. Being on a cloud solution is much more preferable.
The analytics suite has been a game charger for us.
Connectivity and support with our previous platform was a real logistical issue and impacted our service to customers. Being on a cloud solution is much more preferable.
The analytics suite has been a game charger for us.
- Follow the sun support service
- Implementation support
- Customised reports
- interval level reporting - I find it hard to believe we cannot get a 15 min report
- Weekly reporting is set to Sunday to Saturday, very American approach. There isn't scope to change this to Monday to Sunday and this should just be a simple fix.
- Initially we saw an impact to our service due to higher AHTs while colleagues got used to the system
Much more expansive than Unify. I would say Unify offers more in terms of custom reports to it's users
Do you think 8x8 Work delivers good value for the price?
Not sure
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes