Item: 8x8 Work
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use 8x8 X Series pretty much with most of the functions available. It is our daily phone system, but almost all of us use the phone app when working from home. There are several of us who use headsets connected to our office computers that allow us to never touch the phone...we can answer calls and dial out on the computer keyboard. You wouldn't think that would save a lot of time, but it actually does when you take and make dozens of phone calls each day. We use the messaging system within 8x8 X Series, as well as the faxing service. This is quite literally a single product that has so many functions that help us be productive. The ONE issue I seem to have when working from home and using the mobile app is that occasionally I will move my phone and lose audio on my end. The other party can hear me, but I can't hear them. I spoke with our account rep who mentioned there is a setting that could be turned off in the app which should prevent that, but that would mean I couldn't answer a call and transfer it to another person in my organization. For all the good this product does for our company, I'll deal with that minor pain point!

Pros and Cons

Customer service is excellent if you need something checked or handled quickly.
Integrating multiple things within a single app that are crucial to daily operations, i.e. phone, fax, IM, and messaging directly to our 8x8 X Series rep.
Having tech experts who can let you know if accessories will or will not work with the system, such as the headsets we us.

The mobile app has the one issue that causes me to lose audio. Is there a fix without turning off the setting which allows me to transfer calls?
When using the mobile app and needing to transfer a call, I've noticed the employee list looks a little weird. It doesn't appear to be in order of name or extension. But maybe that's a setting I have marked incorrectly.

Return on Investment

I think overall the efficiency of this system allows us to be more productive, which certainly translates to great ROI.
Having the option to add accessories such as the headsets that removes the requirement to touch our physical phones is definitely a time saver.
Having the fax feature is another thing that allows us to work from home and still be able to fax out documents without having to have a multi-function printer at home.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

Yes

Likelihood to Recommend

I can't think of any function that doesn't suit our organization. The ability to work from anywhere and still answer phone calls coming in is great. Being able to message colleagues, use the fax function when working anywhere, and transfer when on the mobile app just like I would in the office is great. Overall, I think this product is well worth the cost. The design helps us be as efficient as possible with minimal effort.

8x8 X Series Gets a 10x10 From Us!

Overall Satisfaction with 8x8 X Series