8x8 - a remote workers dream
October 11, 2023

8x8 - a remote workers dream

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review

Overall Satisfaction with 8x8 X Series

The 8x8
product helps us provide businesses with flexibility with the ever evolving
working world. One of the main drivers behind the push for 8x8 is enabling
users to work from remotely. So much of old phone systems are archaic in there
design, with remote support non existent. However, with 8x8 you are able to
provide users with stress free access to the company phone system.
  • Remote working
  • Management
  • Configuration setup
  • Additional support
  • Some documentation a little unclear
  • Monthly cost rather than upfront cost
  • Can reuse some existing VOIP phones
  • Not locked into a specific brand
We have previously used Avaya phone systems. This is an initial upfront cost where you must by the handsets plus the networking equipment. With 8x8 we still did have the upfront costs of the handsets as we did not have compatible devices, but we are not locked into Avaya phones.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

With the rise of remote work, 8x8 X Series allows employees to stay connected from anywhere with internet access. This has been a game changer with users that want to work from home and have previously had complex work around to get company phone access.

There is no big upfront costs for 8x8 either, other than for the handsets. However, a lot of VOIP handsets are compatible with 8x8 so meaning you don't need specific brands for the system to work.

8x8 Work Feature Ratings

Hosted PBX
7
User templates
8
Call reports
7
Directory of employee names
9
Answering rules
9
Call recording
8
Call park
8
Call screening
7
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
7
Instant messaging
7