Item: 8x8 Work
Rating: 4
Author: Daniel Tran

Use Cases and Deployment Scope

Queues to reach proper department.

Pros and Cons

Incoming Call Quality
Out Going Call Quality

Call Queue
Admin Setup - Desktop
Call Routing of other Numbers to main number
Easier Phone Tree Menu Setup and Visualizations
Preventing Users from not getting calls in call queue by user disabling or working around

Return on Investment

Personally, I think it is negative is support takes time to get to the next level of support
admin setup is basic and needs to be customized.

Alternatives Considered

I'm considering going to another provider that provides better customization.

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Likelihood to Recommend

In my opinion, call queue doesn't seem to be working well all the time. Users are able to change status which affects call queue agents which needs to be disabled from admin

Medical Office Use

Overall Satisfaction with 8x8 X Series