Item: 8x8 Work
Rating: 2
Author: Verified User

Use Cases and Deployment Scope

8x8 X Series provides our building phones. The network is connected, with 4 digit extension dialing within the building.

Pros and Cons

Caller ID
Voicemail
Recording missed call information

Transfer feature is glitchy
Communication with 8x8 X Series is not smooth
Installing new hardware is complicated

Return on Investment

Call management is not reliable, so lost calls are a concern

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

I wasn't involved with the implementation phase

Would you buy 8x8 Work again?

8x8 X Series is internet-based, so we do not have phone service when the internet goes down. There is no landline or cellular backup. The hardware is very expensive, and we find ourselves replacing cords more frequently than with our old system.

8x8 X Series was not for us

Overall Satisfaction with 8x8 X Series