8X8 Review
March 09, 2024

8X8 Review

Cathy Trefilek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

We use 8X8 in our office for our phone and fax system. It has been a great transition from our old (landline) phone system. What we like most is the ability to retrieve messages from anywhere and have our messages transcribed and sent to our emails. This is very helpful, especially for after-hours emergencies. We also utilize the programming for auto attendants when the office is closed.
  • Voicemail messages to email.
  • Auto attendant
  • Ease of transferring calls and picking up other desk calls.
  • We do not use a lot of the capabilites that 8X8 has at this time so we are limitied in what we can speak on.
  • We would like to be able to record our own voices for the voicemail messages.
  • Saved money on our monthly phone bill.

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of 8x8 Work go as expected?

Yes

Would you buy 8x8 Work again?

Yes

8X8 has been great for auto attendant needs, as well as the ability to see voicemail messages anytime via our email. Voice transcriptions are not always very accurate, though.

8x8 Work Feature Ratings

Hosted PBX
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
10
Call screening
Not Rated
Message alerts
10
Video conferencing
Not Rated
Audio conferencing
Not Rated
Video screen sharing
Not Rated
Instant messaging
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated