My Review of 8x8 features
March 08, 2024

My Review of 8x8 features

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 X Series

The reporting has been very helpful- There are a variety of options to make the reports more relevant and accurate-
  • Funtionallity
  • Ease of Use
  • Very detailed
  • Lots of information
  • Performance
  • Limited features
  • Call Quality sometimes is an issue
  • Some calls from our # is showing up as SPAM
  • Overall the ROI and been good
  • Allows us to use the meetings option

Do you think 8x8 Work delivers good value for the price?

Yes

Are you happy with 8x8 Work's feature set?

Yes

Did 8x8 Work live up to sales and marketing promises?

No

Did implementation of 8x8 Work go as expected?

No

Would you buy 8x8 Work again?

Yes

The reporting is very good and easy to pull reports- This allows us to see information concerning our sales reps and the way they are using their time

8x8 Work Feature Ratings

Hosted PBX
7
User templates
8
Call reports
8
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
4
Call screening
7
Message alerts
8
Video conferencing
8
Audio conferencing
8
Video screen sharing
6
Instant messaging
9
Mobile app for iOS
9
Mobile app for Android
9