Item: 8x8 Work
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I am the owner of a very small engineering consulting company. I utilize 8x8 for all of the phone service for the company.

Pros and Cons

Detailed call reporting. I can generate call reports by date range and by phone numbers. Very helpful for billing details.
They have a phone app for the cell phone. I can make calls from my cell phone that use the caller ID of my business. I can easily listen to and delete voice mails from the app.

There is no transcribing of voicemails. I have to listen to every voice mail.
The web interface is somewhat clunky and hard to navigate. However, once it is setup, I do not have to use it anymore.

Return on Investment

It is a phone system that works reliably and is cost competitive with competition. It is one of the cheapest VoIP phone systems that I have found that is reliable.

Support Rating

Have only had to call into support once over past 10 years. Support was knowledgeable and helpful. Overall, 8x8 has been extremely reliable.

8x8 is extremely reliable. I have not had any significant issues with the service over the past 10 years. However, I do have a >100 Mbs internet connection. It has worked very well for me as the owner of a small company. However, my needs are fairly modest. I mainly need a reliable business phone line and voicemail that can reach me on the go.

Very reliable VoIP service.

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Support Rating

Key Insights

Do you think 8x8 Work delivers good value for the price?

Are you happy with 8x8 Work's feature set?

Did 8x8 Work live up to sales and marketing promises?

Did implementation of 8x8 Work go as expected?

Would you buy 8x8 Work again?

Likelihood to Recommend

8x8 Work Feature Ratings