Item: 8x8 X Series
Rating: 10
Author: Ronald Cunningham

Use Cases and Deployment Scope

I am currently living in the Philippines and operating an online business with clients here and in the US and Canada. 8x8 is my answer to communications with my family and clients. They can call me and I can call them. I can also have virtual meetings with them when necessary. I use the texting a lot to set appointments. It also sends me an email when I receive a call or message. It has faxing, but I don't use that.

This is a very versatile and affordable for small or large business or even personal use for travelers or retired people in another country. If I need a virtual assistant or call center later, it is adaptable even for that. I love it

Pros and Cons

Setup was so easy with the help of the support group.
I transferred my number from a previous carrier with no problems or down time.
The company sends me information to make my usage better and my life easier.

I wish there was an easy way I could use my system here in the Philippines for local and long distance without a per-call charge. It works in many countries, but not here
A true webinar functionality would be nice, but just as convenience
Actual phones could be made available here for 220Volt systems and deliverable in the Philippines. That would be nice.

Return on Investment

It is vital to my business.
It is professional and clients don't even know it's VOIP.
Call Recording allows me to review the contents for call with fewer notes.

Support Rating

From day one, they are available and helpful. I had virtually nothing to do for setup except to verify that it was working, both on laptop and my mobile. And converting my phone to retain my old phone number was seamless and no work at all for me. great job with no hassle.

Key Insights

Do you think 8x8 X Series delivers good value for the price?

Yes

Are you happy with 8x8 X Series's feature set?

Yes

Did 8x8 X Series live up to sales and marketing promises?

Yes

Did implementation of 8x8 X Series go as expected?

Yes

Would you buy 8x8 X Series again?

Yes

Likelihood to Recommend

This is a great tool for hands-free use on my laptop. It is great also for nice long chats with my family in the US when I am in the Philippines. It could be useful for business even in the US when a business deals with people online and outside the US (or even in the US) with a landline type service.

So Quick, So Easy and No Headaches...and It Works Great.

Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)