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Pros and Cons
November 10, 2020

Pros and Cons

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Adobe Captivate Prime

We're using Adobe Captivate Prime to supplement our in person training classes that have been cancelled due to COVID. Our engineers would travel and teach about 6 classes in the USA per year to industry professionals looking to further their education or keep up with PE credits. Currently we're only using this online course for gas lift, but we are considering creating another class for plunger lift.
  • Customize your course.
  • Track quiz results and learner progress.
  • A lot of quirky behavior.
  • A lot of common sense features missing (I put in requests for next version).
  • When reporting issues sometimes it takes a long time to resolve.
  • Too early to say - it did take a while to put this course together and we're still working out kinks. We have been able to resume our training classes though that were cancelled due to COVID.
I wouldn't say it was easy... but I figured it out. While there are resources online, sometimes it was difficult to find specific tutorials for what I was trying to accomplish. I got there in the end, though. My biggest complaint is the quirky behavior with this program, and the amount of time it takes (sometimes) to get an issue resolved with Adobe. When I have a "live" course and there's an issue, I need to get things resolved quickly. There were times where I would only get a reply in the middle of the night so it took about a week to get my issue fixed.
Actually it was pretty confusing. It took a while to understand the difference between Prime and Connect (we needed a live chat feature, so we went with both). It would be nice to have a live chat feature in Prime where learners can connect with instructors in real time with issues or questions about course content.
Yes - several times I was put in touch with Vamsi Krishna and this guy is GREAT. He knows exactly what he's doing and is very responsive. He has always been able to get my issues resolved in a timely manner. Give this guy a raise and don't ever let him go. Seriously.
Customer Education
It's a great tool for online learning, especially with COVID where in-person classes are not possible. It has been frustrating though too. I've had lots of quirky issues. Example: if I publish a module directly from Cp to Prime, the module appears and behaves one way; but if I import the module directly from Prime (zip file), the same module behaves and looks different. Or - there is a "resources" section in Prime. If you add more than one item to the list, you cannot reorganize it (has to be uploaded in the exact order you want the list to appear), and if you want to change a link in the list you have to delete it and add a new one (and then you have to delete everything in resources and add them again in the order you want). Things like this are surprising to me. For as long as Prime has been around, I wouldn't expect to see issues like this.

Adobe Learning Manager Feature Ratings

Learning Management
7.0
Course authoring
7
Course catalog or library
8
Player/Portal
6
Learning content
Not Rated
Mobile friendly
Not Rated
Progress tracking & certifications
8
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
6
Learning reporting & analytics
8
Social learning
6