ADP Workforce Now - The good, the bad, and the not so ugly
July 22, 2019

ADP Workforce Now - The good, the bad, and the not so ugly

Cynthia Mendez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

ADP Workforce Now is used across the 4Rivers company. Employees use it to manage time off, maintain their personal profiles, review benefits and beneficiaries, etc. Managers use it to submit employee reviews, process analytics and manage their team's time off.
  • Talent Management - This feature has helped us hire YTD the number of new employees we hired all of last year.
  • Analytics - This is so easy to use and build reports that give managers information such as recruitment success, headcount, overturn and many other useful details managers need in order to run a successful business.
  • Field Grabber - This is just a super convenient tool that allows report builders to literally grab any field they wish in ADP to build reports based on their specific needs.
  • Call Center - I've waited on hold for a rep to answer my call for over an hour sometimes. I'd like to see issues be resolved more quickly when there is a real need to call into ADP.
  • Positive - Performance management has forced managers to review their employees annually and give feedback so that employees can stay on their career path.
Our HR team has saved 25-50 hours per month.
I like that I have an Account Manager that I can reach out to via email or phone. It is nice to have that one-on-one service.

ADP Workforce Now Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
6
Pay calculation
8
Benefit plan administration
8
Direct deposit files
9
Salary revision and increment management
9
Reimbursement management
9
Approval workflow
8
Balance details
8
View and generate pay and benefit information
9
Update personal information
9
View company policy documentation
9
Report builder
9
Pre-built reports
9
Ability to combine HR data with external data
9
Performance plans
9
Performance improvement plans
9
Review status tracking
9
Review reminders
9
Multiple review frequency
9
Corporate goal setting
9
Individual goal setting
9
Line-of sight-visibility
9
Performance tracking
9
Job Requisition Management
9
Company Website Posting
9
Publish to Social Media
9
Job Search Site Posting
9
Applicant Tracking
9
Notifications and Alerts
9