Item: ADP Workforce Now
Rating: 7
Author: Verified User

Overall Satisfaction with ADP Workforce Now

Use Cases and Deployment Scope

ADP Workforce Now does have some training resources available, but my organization primarily used it as an HR platform. Within the ADP portal, employees could adjust tax withholdings, complete open enrollment, see tax documents, access paystubs, and more. All employees in the organization had access to this portal, and it allowed them to track down virtually all of their personal documents in one place.

Pros and Cons

Pros

ADP Workforce Now is a one-stop-shop for virtually all human resources needs.
Employees have ongoing access even after leaving the company.
Workforce Now can act as a training platform.

Cons

Not very easy to navigate. A lot of the menu options are similar to one another and features aren't always located where you'd expect to find them.

Return on Investment

ADP Workforce Now features automated reminders that lead to fewer missed deadlines, less HR headaches, and a positive ROI.
ADP Workforce Now combines a bevy of HR functions that could otherwise require multiple software platforms, thereby reducing company cost and guaranteeing a positive ROI.
ADP Workforce Now's self-service features allow employees to find the information they need and make changes to their benefits and tax withholding, resulting in fewer questions to HR. This eliminates unnecessary time sucks and saves company money.

In-person Training

I did not receive in-person training for this software and felt that it would be unfair to rate it negatively.

Scalability

My two previous organizations used ADP Workforce Now for payroll and benefits for all employees from top to bottom. This platform does not discriminate between executives and entry-level employees or between departments; its services can work for virtually any company or job function. It fulfilled its role efficiently and affordably.

Alternatives Considered

My new organization outsources many HR functions to a local firm with its own employee portal. This portal has a slightly less attractive interface but functions mostly the same. My biggest issue is that a local portal of this nature has less technical support and is subject to more frequent outages. ADP is a larger company and can handle routine maintenance and technical issues on a faster basis.

Likelihood to Recommend

ADP Workforce Now will do virtually everything an organization could need it to do from an HR perspective (PTO, open enrollment, tax withholding adjustments, payroll, personal document storage, etc.). It's one Achilles' heel is that the interface is somewhat outdated, and the portal is unnecessarily difficult to navigate. In spite of this issue, I'd still be likely to recommend ADP Workforce Now, as I've encountered the same problems with other competitors that I've used.

ADP Workforce Now Feature Ratings

Comments

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ADP Workforce Now Worked for Me