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Great for small-mid sized companies
February 19, 2020

Great for small-mid sized companies

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

It is used by HR as our Core HR system, and by payroll for time and attendance. I frequently use it for reporting, analytics and maintaining data integrity. It is used across the entire organization by employees for self-service, Time Off, Performance Management and Recruiting. Some employees also utilize LifeMart for discounts.
  • Time Off - very simple, easy to enter, and easy for the manager to approve
  • Time and Attendance - simple, understands taxes very well, digital statements, etc.
  • Notifications - the notification system is very limited, with things like requisition requests and time off requests sharing the same notification... They are not very customizable and often cause confusion.
  • Recruiting - the recruiting system makes it very difficult to report on requisitions or candidates, and the system itself feels antiquated. The automated offer letter feature is also very antiquated and doesn't allow for customization with your company's letterhead.
  • Payroll always on time
  • Time off is simple and effective
ADP is great for the size company we have today. If the company ever got much, much bigger, we would likely have to think about using a more complex or scalable Core HR system.
  • LinkedIn
  • SumTotal
ADP typically does most of the work for you in integrating other systems.
Since I have been here, we have not looked for or wanted a new Core HR/payroll system.
For companies with under ~1,000 employees, ADP Workforce Now is definitely the best system for its value. For bigger companies, it may be worthwhile to look into a more sophisticated system. But ADP gets the job done, is familiar to most employees, and for the most part, works as you need it to work. The customer service, while sometimes hit or miss, improves every year.

ADP Workforce Now Feature Ratings

7.2
Employee demographic data
8
Employment history
7
Job profiles and administration
6
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
9
8.3
Pay calculation
7
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
8.7
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
7
Asset Management ()
Not Rated
7.0
Report builder
8
Pre-built reports
7
Ability to combine HR data with external data
6
Integration with other HR capabilities ()
Not Rated
6.7
Review status tracking
6
Review reminders
6
Multiple review frequency
8
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
6.8
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
5
Performance tracking
6
6.3
Job Requisition Management
6
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Applicant Tracking
6
Notifications and Alerts
5