ADP Workforce Now is something you need!
February 19, 2020

ADP Workforce Now is something you need!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

All employees in 3 different company codes are registered for Self Service, and we use it to pay people here at corporate in HR. It is great for keeping employee files more streamlined, as it allows employees to make their own changes. Also, when we do benefits open enrollment, it is completely paperless. Takes a lot of error out on our part, and puts the onus on the employees to be accurate, which is also a great benefit to the department.

Pros

  • Essential time is a great feature, and very easy to use for employees as well. It gives them access to time off balances with the click of a button, or on their mobile app.
  • The interface of ADP Workforce Now itself is mostly user friendly. We typically do not get complaints on where to find anything in ADP that an employee might need on the self service side, which is great because it reduces our workload in regards to giving directions. There are also a lot of materials online that corporate can use as learning materials when a new employee is hired, so they get all the info they need right off the bat.

Cons

  • Integrating the time and attendance into the payroll side. They need to stop breaking out that one time and attendance piece, as it leads to a lot of confusion. Most time and attendance reps at ADP do not know the payroll side, so there is a lot of back and forth that I think could be eliminated.
  • Implementing feedback from users and making changes more swiftly. Product feedback is often submitted, but may take years for a simple change to be added to the module.
  • All the modules we use housed in one platform has saved us a lot of money.
  • A web based application that regulates its own updates is invaluable.
I don't see what this company cannot handle in terms of business sizes. Whether you are a large business or a small business, ADP can definitely provide you with the products you need.
  • Concur and ADP
  • Fidelity
Still currently going through the Concur integration, but the other 2 have been seamless.
The larger the workforce, the more beneficial ADP is to you. I don't think you'll find another payroll provider that can handle the volume ADP does. If you're a smaller company that isn't too complex, then ADP might have too many bells and whistles for you to justify costs. Overall ADP is a great company and you will be hard pressed to find another that can handle so many different scenarios and complexities like ADP.

ADP Workforce Now Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Leave and Attendance Management ()
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View company policy documentation
10
Asset Management ()
Not Rated
10.0
Report builder
10
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
10.0
Performance tracking
10
Recruiting / ATS ()
Not Rated

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