ADP Workforce Now "Accurate, Dependable Payroll Provider"

Updates are always being done to make payroll information more secure, which is very important to our employees because of so many ways someone can steal your identity. Some were worried [that] their information would be out there for hackers to access [when creating an account.] And once they did create their account, they [saw] how secure the site was. Every precaution has always been taken. The software used to create such security is very good.

The updated way of communicating through client services is a really nice feature. I always get a response in a timely manner, and if I need more clarification, I can always call. I like the option for various departments so you can select the one you need instead of being transferred all over the place or having to answer questions with prompts before reaching someone.

I've worked with ADP [Workforce Now] for many years in previous [jobs] and [...] my current position. In my previous job, they used Paychex, which was my first time working with them. ADP [Workforce Now] is more user friendly, you're not transferred from one person to another when speaking with someone to get answers and the payroll information is done correctly at year end. I had countless issue with Paychex at year end when it came to HSA's and the 401K loans that were not done correctly. The issues were always on their end. 1099's for employees who may have left the company and had outstanding loans were not done and sent out 2 to 3 years later. I would get calls from previous employees who would ask me what they should do because the 1099 was sent way past the deadline & their taxes were filed. The process for our open enrollment for health insurance was a disaster, it was to be completed online, but employees had problems getting it to work. They didn't test it enough before rolling it out.
In my opinion, Paychex and ADP [Workforce Now] are the two main payroll services in the Buffalo, NY area; ADP [Workforce Now] is far more advanced in technology, accuracy, and client assistance when it's needed. I was so happy when I accepted another position, and the company used ADP [Workforce Now] for payroll!