Item: ADP Workforce Now
Rating: 8
Author: Randi Peters

Use Cases and Deployment Scope

ADP Workforce Now is used in my center and in about fifteen other centers under the same umbrella. I use it for payroll, tracking hours, staff signing in using facial recognition, onboarding, time and attendance, all employee documents, and more. I haven't experienced any major issues as of yet. They are always available to assist when needed.

Pros and Cons

Keeping track of employee records
Alerting me when needed
Ease in Payroll processing

I have a lot of trouble with the disciplinary section
Required fields are not always starred (*)
Some of the wording can be confusing

Scalability

I am not sure I fully understand this software nor was I aware it was available.

Systems Integrated With

Disciplinary section for employees
Employee documents
I-9 management

Everything was an easy transition.

Alternatives Considered

Paychex Accounting Online

We used Paychex prior to ADP Workforce Now, and it was just for payroll processing. We did not use it for time and attendance, [...] onboarding, or any of the extra features that we use ADP Workforce Now for. I was happy to combine many different systems into one.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Yes

Would you buy ADP Workforce Now again?

Yes

Support Rating

Every time I call support, they are very helpful. Even when my support rep is unavailable, I [can] receive assistance from someone else in the proper department. Sometimes, I wish that one person [could] help instead of being transferred to each specific department. Sometimes the wait time on hold can be long. Overall I [can] get help with whatever issue I am having in a timely manner.

Other Software Used

Microsoft 365 (formerly Office 365), Adobe Acrobat Reader DC

Likelihood to Recommend

Payroll and time and attendance [are] very easy to do and understand. I often help my colleagues with different functions and procedures. Some verbiage is confusing and difficult to understand. For example, the word "archive" is used often, but I am not sure where it goes once I archive an item. [Electronic] I-9 management is difficult to completely understand.

ADP Workforce Now - Pretty good so far!

Overall Satisfaction with ADP Workforce Now