Good but needs improvement
October 05, 2021

Good but needs improvement

Stephanie Burdett | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ADP Workforce Now

We use ADP for payroll and as our HRIS and applicant tracking tool. We just recently started utilizing ADP for our open enrollment process and we use the electronic offer letters in the recruiting module to make offers to applicants. We use the electronic onboarding module to onboard our associates. This is very helpful as our HR office is in a central location and we have properties in 18 states.

Pros

  • Easy access to employee documents for all
  • Integrates with our Hotel Effectiveness for projecting and reporting
  • Onboarding is great since we do not have HR staff at each location

Cons

  • Would be greta if more than one practitioner was able to process the onboarding of new employees
  • Reporting is a little complicated
  • We are still working though our PTO accrual program to ensure it captures all employees.
  • Onboarding is simple, but difficult for Spanish [speakers].
Notifications are great.
  • Hotel Effectiveness
Was not part of this integration process

Do you think ADP Workforce Now delivers good value for the price?

Not sure

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

I wasn't involved with the implementation phase

Would you buy ADP Workforce Now again?

Yes

Support [seems] sketchy; it depends on the level of training the person who gets your call has. [We] get different answers each time we call.
ADP works well for us since the HR office is centrally located and we have hotels in 18 states and having to manage onboarding, payroll and employee files would be difficult without ADP. This is also difficult when the timeclock has an issue, HR has to contact ADP and them conference in the different location to work through issues.

ADP Workforce Now Feature Ratings

7.9
Employee demographic data
10
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
7
Compliance data (COBRA, OSHA, etc.)
7
8.0
Pay calculation
9
Support for external payroll vendors
8
Off-cycle/On-Demand payment
7
Benefit plan administration
9
Direct deposit files
7
Salary revision and increment management
8
Reimbursement management
8
8.3
Approval workflow
9
Balance details
7
Annual carry-forward and encashment
9
8.3
View and generate pay and benefit information
9
Update personal information
10
View company policy documentation
8
Employee recognition
6
Asset Management ()
Not Rated
7.7
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Not Rated
Performance tracking
Not Rated
7.8
Job Requisition Management
8
Company Website Posting
9
Publish to Social Media
6
Job Search Site Posting
7
Applicant Tracking
8
Notifications and Alerts
9

Comments

  • Jennifer Stone | TrustRadius Reviewer
    Jennifer Stone
    (Vendor Representative) commented 3 years ago
    Thanks for your feedback for any additional suggestions or needs please reach out to us directly at Ambassadornow@adp.com. We look forward to working with you. We value your partnership and insights.

More Reviews of ADP Workforce Now

  1. Home
  2. HR Management Software
  3. ADP Workforce Now Reviews
  4. User Review of ADP Workforce Now