Item: ADP Workforce Now
Rating: 10
Author: Jennifer Bremerkamp

Use Cases and Deployment Scope

ADP Workforce Now is currently used to process benefit enrollment, payroll, time off, and time and attendance for certain employees. ADP Workforce Now has made many positive changes in my four years with them. One of the systems I truly love is the ACA compliance platform. It is easy to access and saves a lot of manual work.

Pros and Cons

Benefit Enrollment.
ACA Compliance.
Standard Reports.

I would like to see location and title be tied to employee access.
Taxes for worked in and lived in.
Automatic changes, such as an address change to push out tax updates. Or a name change could push out a work event.

Return on Investment

The communication timeliness with ADP Workforce Now is great.
We like having any individual person to assist us with benefits and payroll.

Scalability

We use ADP Workforce Now to talk with ADP 401K, our benefit vendors, and iCIMS. I do not work with the iCIMS communication, but as for my benefit vendors, I believe ADP Workforce Now speaks very well with them. The issue I often come across is on the side of the vendor.

Systems Integrated With

BCBS
iCIMS
ADP 401K

It is very easy and usually correct.

Key Insights

Do you think ADP Workforce Now delivers good value for the price?

Yes

Are you happy with ADP Workforce Now's feature set?

Yes

Did ADP Workforce Now live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ADP Workforce Now go as expected?

Would you buy ADP Workforce Now again?

Yes

Support Rating

So far from a benefits standpoint, I have dealt with Isaac Hernandez and Ramona Arnold, and they have all been amazing. I have a big fan of all of my 1 on 1 support reps.

Likelihood to Recommend

I believe ADP Workforce Now is a good HRIS system for growing organizations. They have many different functions to help you organize new employees in different locations and different levels. I wish they would send warnings, like if someone has a full-time job title but we marked them as part-time if it warned us that we may have made a mistake.

ADP Workforce Now is worth your investment!

Overall Satisfaction with ADP Workforce Now