If considering ADP I would run in the opposite direction
October 11, 2022
If considering ADP I would run in the opposite direction
Score 1 out of 10
Vetted Review
Verified User
Overall Satisfaction with ADP Workforce Now
ADP has been the worst Payroll Company I have used to date. I have used Paychex Flex as well as Citibank Payroll, never once have I been put in the positions I have been put in with ADP. The customer service is terrible and does not offer resolutions. It's "their way or no way." The lack of professionalism and education when it comes to finances, taxes, and deductions is at an all time low. The staff of ADP needs proper education in tasks that are supposed to be their number one service. To say that I am displeased with ADP is an understatement. I will be shopping for a new payroll company immediately.
The process was not an easy transition and we were left with empty promises of success and representatives that lack basic knowledge of finance and tax information
I have been with the practice for 11 years, never once have I had to deal with issues that ADP has caused. The burden, lack of professionalism and the inability to perform basic, entry level tasks, is mind blowing
Do you think ADP Workforce Now delivers good value for the price?
No
Are you happy with ADP Workforce Now's feature set?
No
Did ADP Workforce Now live up to sales and marketing promises?
No
Did implementation of ADP Workforce Now go as expected?
No
Would you buy ADP Workforce Now again?
No