TrustRadius
Agiloft Flexible Service Desk Suite Review 3 of 12
Agiloft Flexible Service Desk Suite Review: "Why we love Agiloft"
https://www.trustradius.com/it-service-management-itsmAgiloft Flexible Service Desk SuiteUnspecified8.715101
Max Henrion profile photo
Updated September 30, 2015

Agiloft Flexible Service Desk Suite Review: "Why we love Agiloft"

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with Agiloft Service Desk Suite

We have used Agiloft for many years for tracking bugs, enhancement requests, and other issues on our software and consulting projects.
We have also used to to create a sophisticated online tool to find and share energy data called Megajoule.org.
  • Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
  • It has an astonishingly complete set of features. It can do everything we have wanted it to do.
  • Agiloft's customer support is great. They always provide a rapid response to our questions.
  • Its feature set is so complete, we have yet to find it missing something that we needed.
  • I wish we could automatically transition our CRM from Salesforce into Agiloft
  • We have used it for many years for our bug/issue tracking, smoothly and efficiently.
  • For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
It is ideal for managing a wide range of business processes from CRM to technical support. We use it for issue tracking and technical support. We also used it to create a highly structured knowledgebase with contributor content. It might be less appropriate for detailed quantitative modeling.

Using Agiloft Service Desk Suite

It does exactly what we need. Changing to something else would make no sense.

Agiloft Service Desk Suite Implementation

Agiloft Service Desk Suite Support

We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.

Agiloft Service Desk Suite Reliability