Why we love Agiloft
Overall Satisfaction with Agiloft Service Desk Suite
We have used Agiloft for many years for tracking bugs, enhancement requests, and other issues on our software and consulting projects.
We have also used to to create a sophisticated online tool to find and share energy data called Megajoule.org.
We have also used to to create a sophisticated online tool to find and share energy data called Megajoule.org.
Pros
- Agiloft is amazingly flexible, making it fast and easy to customize and develop sophisticated systems.
- It has an astonishingly complete set of features. It can do everything we have wanted it to do.
- Agiloft's customer support is great. They always provide a rapid response to our questions.
Cons
- Its feature set is so complete, we have yet to find it missing something that we needed.
- I wish we could automatically transition our CRM from Salesforce into Agiloft
- We have used it for many years for our bug/issue tracking, smoothly and efficiently.
- For our knowledgebase application, we were able to develop it about five times faster than if we had to program it using conventional tools.
We find Agiloft dramatically easier to customize than Salesforce, which we have found rather limiting and awkward. Plus Agiloft has a considerably lower price.
Using Agiloft Service Desk Suite
Agiloft Service Desk Suite Implementation
- Implemented in-house
Comments
Please log in to join the conversation