Great for social media teams
Anonymous | TrustRadius Reviewer
May 14, 2020

Great for social media teams

Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Agorapulse

We use AgoraPulse to manage comments across our social media platforms. It's currently used by two team members daily. It helps us make sure we don't miss any customer interactions.
  • Notifying of comments.
  • Notifying of messages.
  • Tracking who reviews what.
  • Notifying of comments on ads.
  • Recognizing when comments or ads have been responded to off-platform.
  • Integrate more functionality within the platform (instead of having to go to the actual social media site or app).
2 - The Customer Service Team is the only one using AgoraPulse.
  • I don't have access to this information.
I was not involved in the selection process.
AgoraPulse is nice if you need to track what is being handled and who is handling it. We have a small team so it's pretty easy to track, but larger teams could benefit.

Agorapulse Feature Ratings

Boolean keyword searches
Not Rated
Filtering out noise/spam
Not Rated
Content planning and scheduling
Not Rated
Audience targeting
Not Rated
Workflow management
Not Rated
Automated routing and prioritization
Not Rated
Customer interaction histories
Not Rated
Bulk actions
6
Lead generation
Not Rated
Campaigns and promotions
Not Rated
Twitter
Not Rated
Facebook
8
LinkedIn
Not Rated
Instagram
6
YouTube
Not Rated
Campaign success analytics
Not Rated
Real-time tracking
Not Rated
Competitor analysis
Not Rated
Role-based user permissions & privileges
Not Rated
Mobile access
Not Rated