Item: Amazon Alexa for Business
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Alexa for Business is a service that allows us to increase our productivity. Our team can use Alexa as a smart assistant to be more productive in meeting rooms, at their desks, and even with the Alexa devices we already use at home. We also learned to measure and increase the use of existing meeting rooms. In the current moment of the pandemic, we have better organized the workspace.

Pros and Cons

Communication between people on the team.
Interactive personal assistant.
Better workspace management.

Could have a feature for group chats.
Alexa has some problems hearing nearby voices.
Website suggestions are irrelevant sometimes (should have user evaluation functionality for the answer, improving accuracy).

Most Important Features

Virtual stick notes.
Meeting schedules and alarms.
Possibility of better productivity and team communication.

Return on Investment

Difficulties with technology integration.
Identify all possible uses.
We still lost a lot of time making new settings.

Alternatives Considered

We looked at two other alternatives: Google Nest and Apple. But Alexa already has popular devices that many people on the team already had in their homes. And it would be easier to integrate into the professional environment.
The cost of Amazon products is also much lower, which makes the product more competitive.

Key Insights

Do you think Amazon Alexa for Business delivers good value for the price?

Yes

Are you happy with Amazon Alexa for Business's feature set?

Yes

Did Amazon Alexa for Business live up to sales and marketing promises?

Yes

Did implementation of Amazon Alexa for Business go as expected?

Yes

Would you buy Amazon Alexa for Business again?

Yes

Likelihood to Recommend

Virtual assistants at work are still new features and have a lot to improve. 
The more features we have, the more we want new features. 
In small environments we have "noise" between virtual assistants, making use inappropriate. 
But in more distributed environments it is very good.
We still have a lot to learn (both, us and our Alexas).

Alexa for Business, making work lighter.

Overall Satisfaction with Amazon Alexa for Business