Item: Alpine IQ
Rating: 10
Author: Megan Prusynski

Use Cases and Deployment Scope

We use Alpine IQ to manage the [...] loyalty program, [...], and reward our customers for every dollar they spend at our store. We also send text and email campaigns thru Alpine IQ. From the first time I had a demo of the software, I could tell that it was well designed and much easier to use than the product we had been using. From the sales to onboarding process, we were well taken care of by the Alpine team and had regular check-in calls to learn the platform. All of our questions were answered and as we set things up we found it to be very user friendly. I love the interface, the way the analytics are presented, and their customer support. We have not been using it very long yet, but we are already seeing the benefits of the platform in higher open and conversion rates and growth to our loyalty list. I am excited to continue learning the platform and will be completing their certification program. Very happy with our investment in Alpine IQ so far and excited for the future!

Pros and Cons

Customizable email and text campaigns make it easy to brand our messaging.
In my experience, audience segmenting is easy and very robust for precise targeting.
In my opinion, analytics and reporting are easy to understand.

I wish there was an option to add a-la-carte features to their plans, because the difference in cost between starter plans and the next step up is too much for us to afford.
More features available to the starter packages would be nice.

Return on Investment

So far we have seen higher open and conversion rates than previous messaging platforms.
The way it integrates with our POS makes it much easier on our team to use and to encourage customers to sign up for the loyalty program.

Key Insights

Do you think Alpine IQ delivers good value for the price?

Yes

Are you happy with Alpine IQ's feature set?

Yes

Did Alpine IQ live up to sales and marketing promises?

Yes

Did implementation of Alpine IQ go as expected?

Yes

Would you buy Alpine IQ again?

Yes

Other Software Used

Dutchie, Later, WordPress

Likelihood to Recommend

I think Alpine IQ is an excellent platform, especially for the challenging cannabis industry. In my experience, they take the guesswork out of preparing compliant campaigns and give us access to our data in a way that makes it actionable and easy to digest.

Alpine IQ is the Loyalty & Messaging Platform the Cannabis Industry has Always Needed

Overall Satisfaction with Alpine IQ