Top notch vendor with world class support
July 22, 2020

Top notch vendor with world class support

John Massaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with AppRiver

We use AppRiver as our Office 365 supplier. This service includes the full Office suite, email services, Sharepoint, Microsoft Teams, Visio, and everything else O365 has to offer. With the explosion in remote work, we were even able to add on the conferencing option to our Microsoft Teams deployment to give our remote users a dedicated conference line. These services are being used company-wide. They even offer additional email security protection on top of the Microsoft filtering giving us additional controls and safety.
  • Top notch customer support.
  • User friendly customer portal.
  • Non-pushy sales tactics.
  • Expert product knowledge.
  • Deployment through their customer portal is quick and easy.
  • Everything can be managed in a single place.
  • There are no negatives I have about AppRiver.
AppRiver support is always readily available and easy to contact. You can call, email, or chat with their support team. I have never had an instance of needing support that they were not able to help me fix or guide me to a solution. I never hesitate to reach out to them. They are extremely knowledgeable about the products that they offer.
At the time, 5 years ago, we switched from Intermedia to Appriver based on price and portal features. AppRiver had better pricing, did support themselves, and integrated Office 365 into their own customer portal for easy management. They were the only ones at the time. I cannot speak on how Intermedia is now, but I am so happy with Appriver, I would never recommend the switch.
I believe anyone looking for hosted email services or Office 365 for their organization, should look at AppRiver. They are a middle man between you and Microsoft. They are US based so your support for your Office applications is right here in the states. They are available 24/7 for support and always willing to help.