AppRiver by Zix
Overall Satisfaction with AppRiver, from Zix
We reseller exchange email services from Microsoft through AppRiver. This includes domain emails, exchange, and 365 apps.
- You can see all the customers when you login
- The have a chat bot
- You can pay with a check
- They are extremely difficult to get a hold of for support
- The product list is confusing, you have to know exactly what you are looking for
- The sales department is not always available
- Response time for technical issues
- Information when pricing changes, which they do often but never send a notification
- Easy to read online screens
- Taking too much time to resolve little issues
At the time, Rackspace was too expensive, and Microsoft only sold to partners. AppRiver was reasonable and easy to work with. Now AppRiver from Zix, will only host our clients: They will not handle any support for our customers, as they use to.
Do you think AppRiver from OpenText delivers good value for the price?
No
Are you happy with AppRiver from OpenText's feature set?
Yes
Did AppRiver from OpenText live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of AppRiver from OpenText go as expected?
I wasn't involved with the implementation phase
Would you buy AppRiver from OpenText again?
No