Apricot is Customizable, but new features are lacking
June 22, 2023

Apricot is Customizable, but new features are lacking

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Apricot 360

Overall Satisfaction with Apricot by Social Solutions

We are a community non profit and we use Apricot to manage all of our program and participant data
  • Versatile
  • Customizable
  • Somewhat user-friendly on the back end
  • customer service and response
  • utility of new features
  • integration of different features across the platform
  • We definitely spend less time on data entry
  • We have one place where nearly all program data is stored
  • staff do not enjoy using it and do not use it as often as we would hope
Yes we have been able to scale our program delivery due to our ability to move our data around and manage larger sets of data with imports and exports.
Not necessarily, while we use apricot to report on our data, this hasn't necesarily increased our funding. I do think it has been useful to site as a tool in our grant proposal, and shows funders that we have a plan in place for capturing the data we will be asked to report on.
it's nice to have control over how forms are built out and managed.

Do you think Bonterra Case Management delivers good value for the price?

Yes

Are you happy with Bonterra Case Management's feature set?

No

Did Bonterra Case Management live up to sales and marketing promises?

No

Did implementation of Bonterra Case Management go as expected?

Yes

Would you buy Bonterra Case Management again?

Yes

It's useful if you need to collect straightforward data points, and can be customized to do so. It however is not appropriate for any client-facing uses. It does not function well as a tool to gather large quantities of data in bulk, and can be quite manual.