All-In-One HRIS with Exceptional Support
Updated September 04, 2020
All-In-One HRIS with Exceptional Support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ascentis
Upon arriving at my organization over a year ago we did not have any real HRIS. We used Access as our employee database and we certainly weren't maximizing its potential. We used Tracksmart for tracking attendance and PTO, Benefitmall for processing payroll and ACA, another system/third party for benefits management, and an outdated performance improvement system that was no longer supported.
With Ascentis I've been able to introduce my organization to a one-stop shop. Along with being able to manage all of the previously mentioned tasks in one system, I have the privilege of creating a newsletter sort of platform on our employee self-service portal that's much like a internal Intranet, but with so much color and pizazz. This feature has proven to be a HIT!! It has allowed for a decrease in emails from HR and paper posters and more transparency as I'm able to share with the staff the documents that are in their file.
They have the ability to start the process of making changes from their desk instead of coming to the HR Dept.; of course HR still approves the changes, because they upload the supporting documentation as well. The fact that Ascentis required so much hands-on from me, at first, was frustrating, but now I appreciate it all the more. I know my system, the data that's in it, and it was all customized by me. I can only hope that everyone at Ascentis is as great as the team members I've had the privilege of working with: Jeff Hansen, Tina Byrnes, and although he's with Novatime, David Chang is one of a kind!!!!
With Ascentis I've been able to introduce my organization to a one-stop shop. Along with being able to manage all of the previously mentioned tasks in one system, I have the privilege of creating a newsletter sort of platform on our employee self-service portal that's much like a internal Intranet, but with so much color and pizazz. This feature has proven to be a HIT!! It has allowed for a decrease in emails from HR and paper posters and more transparency as I'm able to share with the staff the documents that are in their file.
They have the ability to start the process of making changes from their desk instead of coming to the HR Dept.; of course HR still approves the changes, because they upload the supporting documentation as well. The fact that Ascentis required so much hands-on from me, at first, was frustrating, but now I appreciate it all the more. I know my system, the data that's in it, and it was all customized by me. I can only hope that everyone at Ascentis is as great as the team members I've had the privilege of working with: Jeff Hansen, Tina Byrnes, and although he's with Novatime, David Chang is one of a kind!!!!
- User Friendly
- Customization
- Data Flow
- Improve the help guide so that I don't have to call tech support with each question
Ascentis (discontinued) Feature Ratings
Evaluating Ascentis and Competitors
Yes - Ascentis replaced out previous benefits portal, Payroll System, Timekeeping System, numerous excel spreadsheets, and Access Database... Ascentis allowed us to put everything in one place and have the ability to access it 24/7. We were able to automate reporting and capture data previously captured via excel spreadsheets. On top of all the "work" stuff, the employee self service portal has been a true live saver and fun place. We use the ESS Portal Homepage as a HR newsletter and the staff love it.
- Price
- Product Features
- Product Usability
- Product Reputation
- Third-party Reviews
Usability & Features. I had to be able to sell the system to my Sr. Mgmt Team, so usability and outstanding features was very important. They needed to see the benefit of the investment beyond something that would make HR's life easier, but one the entire organization would benefit from.
Ascentis Support
While building my database and parameters for the benefits module, Tina Byrnes' quick response and "always available" attitude won me over. I was sold on Ascentis and really didn't think anyone could top Tina. Unfortunately, Tina was only my support during the building phase.
Now that I'm working on the timekeeper module with Novatime Rep David Chang, I'm constantly blown away by his support. He always has a fix, never makes me feel as though my constant forgetfulness or system changes are a problem. He sincerely makes me feel as though I'm his only client and I know that can't be true. If I ask for something, he makes sure I get it, and if by chance my weird request isn't currently a system function, he offers a workable alternative. If the system were to crash, David's politeness and approach would make feel okay about it. In terms of support and customer service, my experience with Ascentis has been above anything I could have expected.
Now that I'm working on the timekeeper module with Novatime Rep David Chang, I'm constantly blown away by his support. He always has a fix, never makes me feel as though my constant forgetfulness or system changes are a problem. He sincerely makes me feel as though I'm his only client and I know that can't be true. If I ask for something, he makes sure I get it, and if by chance my weird request isn't currently a system function, he offers a workable alternative. If the system were to crash, David's politeness and approach would make feel okay about it. In terms of support and customer service, my experience with Ascentis has been above anything I could have expected.