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Trusted partner in endpoint protection and security.
June 18, 2023

Trusted partner in endpoint protection and security.

Tim Shaw | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Automox

We use Automox as our primary security patching solution for both Laptops, Desktops, and Servers. With a small team of staff, having a product like Automox that can take care of our staging and scheduling of updates not only for Windows and Apple but also for many other apps like Zoom, Adobe, and Google is extremely valuable. We automatically patch the majority of our systems without the need for manual intervention.
  • Scheduled patching windows with automatic retries if a window is missed.
  • Detailed reporting and trending.
  • the ability for granular approval of certain types of updates and exclusions for others like beta or preview releases.
  • We sometimes find we have to reinstall the agent on some of our servers to get it working again.
  • Doesn't always properly detect that certain updates have already been installed or have been superseded by a more current rollup.
  • We are now able to perform monthly patching windows with fewer staff.
  • Can monitor the usage of company assets like laptops to see how much they actually get used by staff that say they require a dedicated device.
  • Seeing current logged-in users or the last user is helpful in tracing loaner laptops.
We find we can patch at least 90% of our devices without any manual intervention or manual reboots. We still use Automox for critical servers but we choose to manually reboot them after patching with Automox so we can control when they reboot. Using Automox gives us peace of mind knowing that our devices are patching on schedule.
it is easy to create custom views and groupings so you can manage your endpoints in a very granular way.
We have used Microsoft WSUS servers in the past; there is no comparison between it and Automox. Automox is so much easier to use and provides the ability to patch other operating systems and 3rd party apps.

Do you think Automox delivers good value for the price?

Yes

Are you happy with Automox's feature set?

Yes

Did Automox live up to sales and marketing promises?

Yes

Did implementation of Automox go as expected?

Yes

Would you buy Automox again?

Yes

We find it works great for our Server environment but it is more difficult to patch user devices due to laptops being turned off overnight or staff ignoring the patching warnings (not the fault of Automox) It doesn't always handle macOS updates smoothly, but I think many integrations with Apple can be challenging.