Avalara Review
November 19, 2020

Avalara Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • AvaTax
  • Returns
  • CertCapture

Overall Satisfaction with Avalara

We are using Avalara to calculate sales tax in the USA and GST/HST/QST taxes in Canada. We also use it to store customer exemption certificates.
  • Calculate sales tax.
  • Store exemptions.
  • File our tax returns on time.
  • Send a lot of emails.
  • Returning calls.
  • Providing customer support.
  • Provide more webinars.
  • Time spent filing amended returns.
  • Failure for them to call us back.
  • It's great, they file our returns on time.
It's user friendly for basic operations.
They are about equal. We might switch if Avalara support and account management lags.
It's great for calculating sales tax. It is less appropriate for providing tax estimates. The tax calculator used to work better, but is now cumbersome and tedious to use.

Avalara Feature Ratings

Sales and Use Taxes
Cross-border Taxes
Not Rated
VAT / GST Taxes
Not Rated
Energy and Fuel Taxes
Not Rated
Geolocation for Tax Assessment
Not Rated
3rd-Party Software Integrations
Tax Data Reporting
Compliance Administration Management
Tax Exemption Processing
Tax Document Management
Complex Tax Scenario Management