November 19, 2020
Score 9 out of 10
Overall Satisfaction with Avalara
We are using Avalara to calculate sales tax in the USA and GST/HST/QST taxes in Canada. We also use it to store customer exemption certificates.
- Time spent filing amended returns.
- Failure for them to call us back.
- It's great, they file our returns on time.
- Sovos Intelligent Compliance Cloud (formerly Sovos S1 Platform)
They are about equal. We might switch if Avalara support and account management lags.
It's great for calculating sales tax. It is less appropriate for providing tax estimates. The tax calculator used to work better, but is now cumbersome and tedious to use.