Item: Avalara
Rating: 8
Author: Kimberly Marquez

Use Cases and Deployment Scope

We use Avalara to help with all our tax needs including reporting, tax requests and sales tax questions. It helps us make sure we have our state sales tax reporting accurately by jurisdiction.

Pros and Cons

Tax Research
Request and uploading Certificates
Resolving Tax discrepancies

Talking with customer service
High Cost
Supports sometimes lack knowledge

Key Insights

Do you think Avalara delivers good value for the price?

Not sure

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Avalara go as expected?

I wasn't involved with the implementation phase

Would you buy Avalara again?

Yes

Return on Investment

I am not involved in that area

Systems Integrated With

NetSuite

Usability

Once you figure everything out, it's easy to go in and locate to resolve discrepancies.

Additional Capabilities

Avalara Returns
CertCapture

CertCapture has been easy to navigate and streamline our process in uploading certificates much more efficiently.

Likelihood to Recommend

We use Avalara to assess sales tax to our customers. We utilize the tax codes and map them to our products. This helps assess tax on our products that are used throughout the USA.

Streamline your sales taxes

Modules Used

Overall Satisfaction with Avalara