Item: Avalara
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

I use Avalara daily to ensure that we in compliance in every state in regard to sales and use taxes. Avalara make is easy to see the states where we are close to reaching economic nexus in.

Pros and Cons

Sales and Use tax compliance by State
Submitting Sales and Use Tax Returns
Keeping Track of Economic Nexus Thresholds

Customer Service
Response time on service tickets

Key Insights

Do you think Avalara delivers good value for the price?

Yes

Are you happy with Avalara's feature set?

Yes

Did Avalara live up to sales and marketing promises?

Yes

Did implementation of Avalara go as expected?

Would you buy Avalara again?

Yes

Return on Investment

Using Avalara saved time in filing sales and use tax returns

Systems Integrated With

Netsuite

Our integration was rocky at the start but improved with meetings with the Avalara team.

Usability

Overall, Avalara is very good at helping companies navigate the sales and use tax returns and sales tax exemption management. AN area of improvement would be customer service/new employee training.

Additional Capabilities

Avalara Returns
Professional Services (nexus studies, registrations, backfiling, etc.)

Avalara has saved us time in filing and registrations for sales and use tax returns.

Likelihood to Recommend

Avalara helped get us in compliance with our online sales, and ensured that we were in filing the correct returns with each state.

Avalara saves time on Sales and Use tax returns

Modules Used

Overall Satisfaction with Avalara