Unforunately no real benefit
October 24, 2023
Unforunately no real benefit
Score 1 out of 10
Vetted Review
Verified User
Modules Used
- AvaTax
- CertCapture
Overall Satisfaction with Avalara
We were told that Avalara can do what we needed it to do but after the purchase we spent a year talking to their support and no one could help us. Turns out we dont even need to use this platform. Cancelling was a nightmare.
Do you think Avalara delivers good value for the price?
No
Are you happy with Avalara's feature set?
No
Did Avalara live up to sales and marketing promises?
No
Did implementation of Avalara go as expected?
No
Would you buy Avalara again?
No
- We spent $6500 before cancelling and now they are charging us another $1,883.84 because cancellation takes 30 - 60 days and our 36 day notice was not enough apparently.
- We were unable to remove our credit card information from the platform to force us to continue paying for another 3 months.
- Quickbooks
It connected fine but you cannot tell which customers have already been added to Avalara and which werent so a lot of manual work needed to happen to check every single customer. Of course not feasible once you have many customers. Their support were not able to assist us with this issue.
- CertCapture
Cause us issues because Certcapture would not automatically determine if a client is in a state that gives charities and exemption and whether they are required to submit an exemption letter. You either request an exemption letter from everyone (upsetting those who do not need to do this) or manauly request from each client after manually checking through the library. The only helpful thing was that clients could automatically upload their certificated instead of sending them to us by email.