Avaya Aura the onsite Voice Legacy
June 26, 2023
Avaya Aura the onsite Voice Legacy
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Avaya Aura
CC help desk for voice calls using voice call routing on AACC on the AAAD desktop; along with MS team integration with Avaya SBC.
- Call routing using CDN
- AAAD agent desktop
- Fail over architecture and High Availability
- Reporting
- Email channel
- Chat channel integration with websites with Rest API's
- Direct Social Integrations with Business API's / connectors
- Call routing
- AMS
- AAAD desktop
- Positive stable robust onsite solution
- Capability of self service
- Capability for backend integration using SDK
CM elite has more Strong UC and CC capabilities along with very strong reporting functionality.
Do you think Avaya Aura delivers good value for the price?
Yes
Are you happy with Avaya Aura's feature set?
Yes
Did Avaya Aura live up to sales and marketing promises?
Yes
Did implementation of Avaya Aura go as expected?
Yes
Would you buy Avaya Aura again?
Yes