Item: Avaya Aura
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

We use Avaya as our main telephony system. We currently have, I think about 13,000 actual sets sitting on the desk. And all of those right now are Avaya with probably 10% not being Avaya. We also are now merging to use Avaya for our call centers. We currently were using Cisco, so we are currently moving off of Cisco over to the Avaya environment. So we're trying to get all of our Avaya voice services over to Avaya to kind of get it on one platform.

Pros and Cons

I will say giving us a variety of features that we can offer our customers because we are a site, a government site, but we have different customers that fall on the government contract that we have to support. So everybody's not going to want the same thing. So we have to be able to offer them the different takeaway features that are not allowed in their area. And I think Avaya does a great job of that.

With us just now really implementing it in different areas, I can't really say that it hasn't done a lot of what we need to do because there's a lot we can't do as a government site and Avaya goes above and beyond what we are allowed to do. So I can't really say there's a need for an improvement in any area I can see right now.

Most Important Features

Return on Investment

I think it has had a positive impact on us because it's allowing us to slowly grow and slowly vet our telephony system into something great. So I would say it has been positive for us so far.

Key Insights

Do you think Avaya Aura delivers good value for the price?

Yes

Are you happy with Avaya Aura's feature set?

Yes

Did Avaya Aura live up to sales and marketing promises?

Yes

Did implementation of Avaya Aura go as expected?

Yes

Would you buy Avaya Aura again?

Yes

Likelihood to Recommend

I think it's well suited for us, especially being a government because to me it's patient with us. We are not ready to move to a lot of advanced technology. We are just starting to go to void a little bit and it provides us the services we need to still operate at a high level without having to transfer over to those more advanced technologies that we're not ready for. So I think it's very suited in the area to support government agencies that are like us that can't go to certain cloud and other things like that. They're not pushing us to go there. So I think that's where they're most best suited at is providing the overall variety for different companies.

Avaya Aura Review

Overall Satisfaction with Avaya Aura