Avaya-all in one solution
May 14, 2022

Avaya-all in one solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Avaya Cloud Office

Numerous problems have been solved in our org using the Avaya Cloud office like the ease of conferencing, collaborations, meetings, video calls, voice calls, messaging, etc. We get to connect to all our employees without any difficulty irrespective of their locations. Also, very easy to do meetings with clients, whether it is a conference call or a video meeting, it is quite a great product.
  • Collaboration
  • communication
  • Conferencing
  • High pricing
  • Software upgrade
  • Need hard training to operate
  • Better collaboration
  • High cost
  • Improved revenue
Finding all the communication needs on one platform is obviously beneficial as you don't have to mess up using different platforms for everything but the problem is the cost, it is very costly as compared to other products available in the market. Though this is very reliable and for BFSI it is quite a great product as downtime is zero but for smaller companies, it could not be beneficial because of cost.
Support is quite good
It is easy to integrate Avaya with third part tools whether Microsoft or Salesforce and does benefit a lot.

Do you think Avaya UCaaS delivers good value for the price?

Not sure

Are you happy with Avaya UCaaS's feature set?


Did Avaya UCaaS live up to sales and marketing promises?


Did implementation of Avaya UCaaS go as expected?


Would you buy Avaya UCaaS again?


Veeam Backup & Replication, Veeam Backup for Azure, Cisco 1000 Series Aggregation Services Routers (ASR 1000)
Avaya cloud office is best suited to places where the employees are at a remote location because it gets very difficult to coordinate with employees at a remote location, but with Avaya cloud office, it is easy as it is quite easy to communicate with people sitting anywhere without any hindrance.