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Why you should consider AVAYA
Updated June 03, 2015

Why you should consider AVAYA

Alessandro Tirone | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Avaya Aura Communication Manager

Overall Satisfaction with Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

In my organization we have deployed AVAYA AURA solutions across the board, from our corporate head offices to our rural branch offices and mills. AVAYA Aura solutions has helped our organization stay better connected and has played a crucial role in helping reduce our business expenses by the removal of legacy TDM equipment.
  • Great Project Management skills on major telephony/telecom deployments.
  • AVAYA's professional services. Their on site technicians/engineers are extremely knowledgeable and professional
  • AVAYA's Devconnect programs offers a wide range of on-line course and certification programs
  • AVAYA's turn around time on major and minor deployments. SOW's take way to long.
  • Positive impact: AVAYA's AURA CM has helped reduce our overall long distance expenses.
  • Positive impact: AVAYA's quick and easy IP office solutions has helped reduce our overall project timeline and expenses
  • Negative impact: Slow turn around time on major or minor deployments
AVAYA offers extremely reliable products, that will help reduce your business expenses. Example: Compared to Polycom UC, AVAYA's scopia solution provides a better user experience and easy integrates with any h.323 or SIP enabled endpoint. AVAYA Aura Contact Center will provide your call center with all the needs tools to be more efficient.

1. What are your SOW timeline?

2. How easily can your technology integrate with a current UC platform?

3. How are your licenses packaged? And what features do they offer?

4. How can AVAYA help reduce my network expenses? (Better my bandwidth utilization)

Using Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center)

I have given AVAYA a rating of 9 due to their wide range of telephony, telecom and UC solutions. AVAYA's involvement in the 2014 Sochi Olympic games proves to me that they can provide your organization with an A-Z solution. AVAYA has recently changed their CM licensing packages which will help reduce costs when deploying a video conference solution like scopia.

Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center) Implementation

Change management was a small part of the implementation and was well-handled

Avaya IX Contact Center (formerly Intelligent Xperiences Contact Center) Reliability