Item: BigCommerce
Rating: 9
Author: WILLIAM ANDERSON

Overall Satisfaction with BigCommerce

Use Cases and Deployment Scope

We use BigCommerce as the hub for our business. As an E-commerce company, each employee uses some aspect of BigCommerce in their day. We use many different applications that use and support the information that goes into BigCommerce. We have grown 4x and still remain with the same number of employees that we have had before our growth because of the many applications that plug in to the BigCommerce platform that allow us to not do any manual data entry.

Pros and Cons

Pros

Communicate new ideas, solutions and partners.
The platform is open to allowing innovative products come in and utilize the framework of the system.
We never have any downtime with the product.
The product gives us value for our dollar.

Cons

I would not say that there is anything that is difficult to use with the platform, but making anything easier is always best.

Return on Investment

By far the streamlining of operations has been the greatest benefit.
We have increased our business by attracting the right customers.
Our transactions have increased over time and the platform has no trouble supporting the growth.

Approximate Annual eCommerce Revenue

$500,000 to $1 million

Scalability

We keep adding orders, customers, applications that integrate with the platform without issue.

BigCommerce Customization

This is one of the largest benefits to using BigCommerce. The ability to personally customize the site with a few clicks is amazing. We can instantly add the latest and greatest applications with ease and know that it will work. The scariest thing with an E commerce business and a small staff is the unknown of what will happen when you press enter on a new integration. Cause a problem and you have headaches and pain for a long time with the wrong partner.

Alternatives Considered

Network Solutions

There is no comparison to Network Solutions and Web.com. BigCommerce blows them out of the water.

Likelihood to Recommend

For a small business, we have so many areas of concern that are taken care of with BigCommerce that we do not have to worry about. The platform is constantly changing, being upgraded and modernized. We reap the benefits of continuous improvement in E-commerce and do not have to worry about having the latest and greatest. By having an open architecture, there are many different solutions that we can choose from to make the site better, improve our business and grow our position in E-commerce. The integration of Amazon has been great and runs seamlessly in the background, integrating into all of the apps that we use in our business to make it easy for our staff to process orders in one place without having to take additional steps to process the order.

BigCommerce Feature Ratings

Comments

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Emily Rediker
(Vendor Representative) commented 6 years ago
Thank you for your review, William! We're glad to hear you've been able to focus on growing your business.

Small Business and BigCommerce

Software Version