Begin with Bigin By Zoho CRM
October 15, 2021

Begin with Bigin By Zoho CRM

FARHAAN SHAIKH | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Bigin by Zoho CRM

It was mainly used in my organization for maintaining leads and Managing Sales. It has been used across my organization right from sales department to service department for afterservice purposes. All the data from the different social media platforms are moved to CRM. It has mainly automated the problems related with Excel.

Pros

  • Lead Management: It manages the lead management system quite well.
  • Data extraction from different social media platforms like Facebook, LinkedIn.

Cons

  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
  • The lead conversion right from prospects to revenue generation has increased in our organization.
  • Previously the conversion rate was around 40%, now the efficiency has increased.
User interface is much friendly as compared to Microsoft dynamics. Microsoft dynamics is much difficult to use for a new user and skilled training is required whereas in Bigin by Zoho CRM it is not the case.

Do you think Bigin by Zoho CRM delivers good value for the price?

Yes

Are you happy with Bigin by Zoho CRM's feature set?

Yes

Did Bigin by Zoho CRM live up to sales and marketing promises?

Yes

Did implementation of Bigin by Zoho CRM go as expected?

Yes

Would you buy Bigin by Zoho CRM again?

Yes

Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Freshworks CRM (formerly Freshsales)
It has lived up to the expectations of the Marketing and Sales department and it was worth it. The return on investment is much higher.
Support team is much knowledgeable and was user friendly. Every querry put before them was resolved in the required time frame.
It's available at a much lesser price as compared to other CRM's. The price per user is also much less as compared to other users. It's well suited for small businesses that need to move towards automating the manual process.

Bigin by Zoho CRM Feature Ratings

7.8
Customer data management / contact management
9
Workflow management
7
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
7
Customer Service & Support ()
Not Rated
8.0
Lead management
7
Email marketing
9
7.0
Task management
7
8.0
Pipeline visualization
8
Customizable reports
8
7.0
Custom fields
7
7.0
Role-based user permissions
7
Single sign-on capability
Not Rated
8.0
Social data
8
Social engagement
8
9.0
Marketing automation
9
8.0
Mobile access
8

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