TrustRadius
Bill.com - Good product, unprofessional company
https://www.trustradius.com/accounts-payable-accounts-receivableBill.comUnspecified8.279101
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June 26, 2015

Bill.com - Good product, unprofessional company

Score 1 out of 101
Vetted Review
Verified User
Review Source

Software Version
Corporate
Modules Used
Trial Version

Overall Satisfaction with Bill.com

We're a startup business that's growing rapidly. We needed a way to pay our contractors that integrated with QuickBooks. Bill.com seemed to fit the bill (so to speak). We tried it for a month and it worked well for us. However, six days after the trial ended and before our next pay run, I received a terse and unprofessional overdue notice. Three days later I received the same notice simply re-forwarded with no other explanation.

If this is how Bill.com treats potential customers, what is its customer support going to be like? I for one am not signing up to find out.

  • Bill.com provided an efficient way for us to pay our contractors on time.
  • Integrated well with QuickBooks.
  • First impressions matter. I'd rather work with a company that acts professionally even if it means I have to spend time researching alternative products.
I'm about to start researching alternatives.
Bill.com has a good product, if you can overlook how unprofessional the company is. I would never recommend it because my feeling is you need trust in a company that provides your financial software.