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Easy of Use and Lots of Features!
May 13, 2022

Easy of Use and Lots of Features!

Justin Nichols | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Reseller

Overall Satisfaction with Birdeye

Our agency chose Birdeye to assist with all our Reputation Management needs for our clients. With Birdeye's easy-to-use interface, adding contacts and setting up review campaigns for multiple communities is a walk in the park. I would not choose any other service over Birdeye for Reputation Management services.
  • Partner Support
  • Review Campaign Setup
  • Community Setup
  • CRM Integration
  • Adding Sites in Review Monitoring
  • CRM Integration
  • Ticketing
  • Surveys
  • Increased ORA Score and GMB Star Rating for some communities.
  • Gave onsite team members more time back.

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Birdeye is well suited for review monitoring for multiple locations at a time. Their dashboard allows a user to easily view multiple reviews on any platform for one or more communities with many filters to help you view exactly what you need to see. Custom templates allow for the user to quickly respond to reviews along with one of my favorite features, "auto-reply", which allows you to set up auto-reply rules for specific scenarios.