Ease of use!
May 11, 2022

Ease of use!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Birdeye

I work for a 5 group dental practice. All voicemails come through Birdeye and are responded to using the platform. We are able to text patients to fill empty holes in the schedule, confirm/verify information for appointments and communicate with patients which allows in office team members to focus on taking care of the patients while they're in office.
  • Exceptional response time for questions/support
  • Organization for teams/offices
  • User notification selection - be able to apply notifications for all offices to certain users - this is specific to our use for Birdeye.
  • Quick communication w/ customers/patients
  • Manage all office voicemails in one spot
  • Options to text/email/webchat w/ customers
  • Quick response to assist patients/customers
  • Meet people where they're at - texting works best for many customers

Do you think Birdeye delivers good value for the price?

Not sure

Are you happy with Birdeye's feature set?


Did Birdeye live up to sales and marketing promises?


Did implementation of Birdeye go as expected?


Would you buy Birdeye again?


The updates have made Birdeye even more user friendly. It's simple to use and I love the fact that I can have it on my phone as a remote employee.