Item: Birdeye
Rating: 10
Author: Jessica Wright

Use Cases and Deployment Scope

We use Birdeye to help streamline our review management process. We needed something that could help us keep track of negative reviews and how we are addressing them with the customer. Birdeye's ticketing system makes it easy for us to do that! It notifies us when we get a negative review and automatically creates a ticket for us to keep track of how we are remedying the situation. We can easily keep notes in the ticket and mark each as "in progress", "resolved", or "completed." The Birdeye team is extremely attentive and responds very quickly to any questions I have.

Pros and Cons

Communication
Efficiency
Review Management

Reporting
Admin management

Return on Investment

Resource efficiency
Improved online reputation

Key Insights

Do you think Birdeye delivers good value for the price?

Yes

Are you happy with Birdeye's feature set?

Yes

Did Birdeye live up to sales and marketing promises?

Yes

Did implementation of Birdeye go as expected?

Yes

Would you buy Birdeye again?

Yes

Other Software Used

Google Ads, Google Analytics, Yelp for Business, Facebook Business Manager

Likelihood to Recommend

Birdeye is great if you need a central place for multiple people/teams to track the same activities. It is great for keeping track of multiple moving pieces and for staying informed on multiple cases. Reporting is not as custom as I would like it to be. I would love the ability to filter and pivot the reporting dashboard section. For now, I download the raw data, sometimes in multiple reports, and combine them into one Excel spreadsheet then I can pivot and filter from there.

Support Rating

Very quick to respond and clear communication.

Usability

It has been very user-friendly, even to my other users who may not be as tech-savvy. I am able to quickly show my store managers how to use it and they pick it up very quickly.

Awesome Way to Consolidate Multiple Review Streams

Overall Satisfaction with Birdeye