Blackbaud for Admissions solutions - a great choice!
Overall Satisfaction with Blackbaud Education Management Solutions
We use the admissions piece of Blackbaud Education Management Solutions. I am the primary user, and use it for collecting applications and required documents, scheduling school tours (Open Houses), and student interviews. I track each applicant's progress through the system, with the final step being issuing a contract where families confirm their enrollment and set up their Smart Tuition account.
Pros
- Applications are easy to submit, and save / remember information for families to come back.
- Documents can be directly uploaded, and then are saved if we ever need to go back and refer to it.
- Issuing contracts to new applicants electronically is great.
Cons
- Creating reports is not as user friendly as it could / should be.
- Some parts of the system still have a "back end" user look and feel as opposed to a more front end user look and ease of use.
- There is no way for users (applicants) to reach customer support for issues that they are having, so I have to try to play middle man to rectify any issues - that can be frustrating.
- We are a relatively small school and have always processed applications by hand, so not having to transfer data into excel spreadsheets is a huge time saver.
- I have been able to create data exports that allow me to automate some merges for labels, cover sheets, name tags, etc. - huge time saver.
- Being able to track and assign interviews through the system aids in organization and creating a straight through process for the admissions process.
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